Privacy Policy

Information We Collect
We may collect and process the following types of personal information:
Personal Identifiable Information (PII): Name, email address, phone number, billing address, payment details, and other necessary contact details.
Transaction Information: Details of purchases, event registrations, and payment history.
Technical Data: IP address, browser type, device information, and website usage data through cookies and tracking technologies.
Communication Data: Any information shared via customer support, email inquiries, or contact forms.
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 How We Collect Your Information
We collect information through:
Direct interactions (e.g., signing up for events, making purchases, or contacting us).
Automated technologies such as cookies and analytics tools.
Third-party services (e.g., Wix Payments, email marketing providers, and social media platforms).
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How We Use Your Information
We use the collected data for the following purposes:
To process event registrations and payments.
To communicate with you regarding upcoming events, promotions, and customer service.
To enhance user experience and improve website functionality.
To comply with legal and regulatory obligations.
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Sharing of Information with Third Parties
We do not sell or rent your personal data. However, we may share your information with:
Payment processors (e.g., Wix Payments, Stripe, PayPal) to facilitate transactions securely.
Service providers that help us operate our website and marketing services.
Legal authorities when required by law, regulation, or legal process.
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Data Security & Protection
We implement appropriate security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and access control protocols. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
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 Your Rights & Choices
You may have the following rights regarding your personal data:
Access – Request a copy of your personal data.
Correction – Update or correct inaccuracies in your data.
Deletion – Request deletion of your personal data, subject to legal obligations.
Opt-Out – Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at admin@castellgroup
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Cookies & Tracking Technologies
Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings.
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Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
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Minors’ Data Collection
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data collection, we will take steps to delete the information.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.