Event Cancellation & Refund Policy 

Substitution requests: 

1. If you are unable to attend the event we welcome substitute delegates attending in your place at no additional cost.

For security reasons, all requests for substitutions must be received via email at least 24 hours before the event with the name, job title and contact email for both the registered and replacement delegates: info@castellevents.co.uk

2. Changes will become effective on the date of written confirmation

Cancellation policy:

1. Cancellations must be received in writing (via email or post) in advance of the event.
The following cancellations charges apply

a. 6+ weeks notice: Full refund
b. 5-6 weeks notice: 60% refund
c. 4-5 weeks notice: 40% refund
d. 0-4 weeks notice: No refund
e. Failure to attend: No refund

Amendments/Cancellation by Castell Events:

1. Amendments: Castell Events reserve the right to modify the event programme up to the day of the event. The Castell Events team put programmes and events together through extensive and on-going research in order to provide the most up-to-date, relevant and most valuable information to all guests. This means that occasionally the programmes schedule can change from time to time. Other times it may be necessary, due to unforeseen circumstances, to alter the programme, venue and/or speakers. Regrettably, this means no refunds or credit-notes can be issued in line with the cancellation policy.

2. Cancellation: If unforeseen circumstances cause Castell Events to cancel an event all delegates will be informed as soon as possible and a full registration /event fee refund will be made.

3. Cancellation: If, for any reason, Castell Events has to cancel an event, Castell Events or Castell as a group, accepts no responsibility for covering travel, hotel or other costs incurred by delegates and guests.

Payment: 

1. Payment must be received, in full prior to the event.

2. If full and cleared payment has not been received prior to the event you will be asked to make payment on the day (access to the event may be refused at Castell Events discretion)

3. You will receive a confirmation via email within 24 hours of receipt of payment confirming your registration.

Castell Events

admin@castellevents.co.uk

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